We will always try to contact you if we feel the product is not going to turn out the way we think that you intended. Yet, we can't catch all mistakes and may not know your intentions. Please use care when designing and ordering.

We will not refund or exchange in the case of:

• Incorrect spelling
• Bad artwork
• Poor quality images

We will refund or exchange in the case of:

• Broken or Defective Merchandise
• Dissatisfaction regarding Quality 

To start the refund process please contact us within 15 days of receipt of your order.

http://www.ecustom.com/do/page/contact